PRIVACY POLICY
CONNECT's recognition and respect for users’ privacy as a modern company dealing with customers’ data forms the basis of this policy.
This Privacy Policy sets forth our policy with respect to information that can be associated with or which relates to a person and/or could be used to identify a person ("Personal Data") that is collected from users on or through the Services (“Event ticketing and management”). It outlines how we collect, use, disclose, and protect your information when you visit our website (www.useconnect.app) encompassing all related media forms, channels, mobile websites, or applications (collectively, the 'Platform'). Please carefully read this policy. If you disagree with its terms, kindly refrain from accessing the Platform. We reserve the right to modify this Privacy Policy at any time, with changes taking effect immediately upon posting the updated version on the platform. You waive the right to receive specific notice of each change. It is advisable to periodically review this Privacy Policy to stay informed of updates. By continuing to use the Platform after the revised Privacy Policy is posted, you are considered aware of, subject to, and accepting of the changes. Please ensure that the information you provide is complete, accurate, and up-to-date.
Collection of Information
We gather information through forms, emails, physical requests, cookies, and web tokens. Collected data includes:
Personal Data - Personal identifiable information, includes your name, address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you sign up on the Platform or when you choose to participate in various activities related to the Platform such as online chat, registration for plans, purchase of tickets, setting up events etc. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Platform.
Derivative Data - Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Platform and other interactions with the website or mobile application and other users via server log files, as well as any other information you choose to provide.
Financial Data - We do not store any financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date, etc.) Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy and contact them directly for responses to your prospective enquiries.
Mobile Device Data - Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Platform from a mobile device.
Third-Party Data - Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Platform permission to access this information. Data from
Contests, Giveaways, and Surveys - Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
Provision and Use of Information
Accurate information allows us to offer you a seamless, efficient and personalized experience: This information precisely allows us to properly use for the purpose of which it was provided. For instance, When you reach out to us via email, the Personal Data you share will be utilized to address your inquiries or resolve issues, with responses directed to the email address from which the contact originated.
Access and Use
By supplying Personal Data for access or use of our Services, we will facilitate your access and analyze your usage patterns. For instance, if you share identity or qualification information, we'll use it to determine and maintain your eligibility for specific Services
Security of Your Information
We employ administrative, technical, and physical security measures to safeguard your personal information. Despite our reasonable efforts, it's important to note that no security measures are flawless, and data transmission methods are not immune to interception or misuse. Information shared online or electronically is susceptible to unauthorized access. Connect assumes no liability for any damage or loss associated with internet transmission or electronic storage. While we strive for security, absolute protection of personal information cannot be guaranteed.
Disclosing of Personal Data
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
Organisers. When you register for an event, sign up for communications, enter a contest, or otherwise input your Personal Data (such as through a web form) to communicate with an Organiser or participate in an Organiser's event, the Organiser will receive that information. The Organiser may then send you marketing or other communications, which may be subject to its own, separate privacy policy.
Other third parties that are involved in or on whose behalf an event or activity is promoted, may receive that Personal Data as well. For example, as to fundraising pages, we may provide your Personal Data both to the Organizer charity of the fundraising page and the Organiser of the event to which the fundraising page is linked. In some instances, an Organiser may appoint a third party, which may or may not be affiliated with the Organizer, to create an event or fundraising page on its behalf (we call these third parties ("Third Party Organisers")).
We are not responsible for the actions of these Organisers, or their Third Party Organisers (or other downstream recipients of your Personal Data), with respect to your Personal Data. It is important that you review the applicable policies of the Organisers, and if applicable and available, their appointed Third Party Organizers, of an event (and the related fundraising page, if applicable) before providing Personal Data or other information in connection with that event or related fundraising page. Similarly, if you are a member of an Organiser's organisation within Connect, your Personal Data will be available to the Organiser and shared with those Third Party Organisers granted permission by the Organiser to view all members of the Organiser's organisation.
To Third-Party Service Providers. We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Interactions with Other Users. If you interact with other users of the Platform, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.
Online Postings. When you post comments, contributions or other content to the Platform, your posts may be viewed by all users and may be publicly distributed outside the Platform and our mobile application in perpetuity.
Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Platform. We may share your information with partner platforms, advertisers and investors for the purpose of conducting general business analysis.These companies may use information about your visits to the Platform and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Protection of Rights. If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
Sale or Bankruptcy. If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline to honor commitments we made in this Privacy Policy.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
Your Rights
You have rights in relation to the way we handle your personal data. These include the following rights:
where the legal basis of our processing is consent, to withdraw that consent at any time;
to ask for access to the personal data that we hold;
to prevent our use of the personal data for direct marketing purposes;
to object to our processing of personal data in limited circumstances; and
to ask us to erase personal data without delay if it is no longer necessary in relation to the purposes for which it was collected or otherwise processed
to ask us to rectify inaccurate data or to complete incomplete data;
to restrict processing in specific circumstances e.g. where there is a complaint about accuracy;
to be notified of a personal data breach which is likely to result in high risk to their rights and freedoms;
to make a complaint to the regulatory body in charge of data protection in Nigeria or any other regulatory body; and
in limited circumstances, receive or ask for their personal data to be transferred to a Third Party (e.g. another company which the client has dealing with) in a structured, commonly used and machine-readable format.
Tracking Technologies
We employ cookies, web beacons, tracking pixels, and other tracking technologies on the Platform to enhance customization and improve your experience. For detailed information on our cookie usage, kindly refer to our Cookie Policy on the Site, which is an integral part of this Privacy Policy. Your use of the Platform implies agreement with our Cookie Policy.
Website Analytics.
We may also partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
Account Information
You have the option to review, modify, or terminate your account anytime by:
Logging into your account settings and updating the information.
Contact us using the contact information provided.
Upon your account termination request, we will deactivate or delete your account and information from our active databases. Note that some data may be retained in our files for fraud prevention, issue resolution, investigations, enforcement of our Terms of Use, and compliance with legal requirements.
Violations of Privacy
We have established procedures to address suspected personal data breaches, and we commit to notifying you promptly, outlining the steps taken to remedy the breach and the security measures applied to safeguard your personal data. All suspected breaches will be addressed within 1 (one) month from the reported date.
If you suspect or are aware of a personal data breach, please contact our team at (support@useconnect.app) immediately.
Connect will not be held responsible for personal data breaches resulting from events beyond its control, acts of terrorism, acts of God, war, hostilities, rebellion, pandemics, the transfer of personal data on your instructions, or the use of your personal data by a third party designated by you.
Retention of Data
Connect will retain and utilize your Personal Data solely for the duration necessary to execute, administer, and manage your request and contract with Connect, with a maximum retention period of 10 years post-contract expiration or termination. This is also in compliance with legal or regulatory obligations, including tax and security laws. Upon your request, your Personal Data held by Connect can be deleted, unless legal obligations mandate retention for a specified period.